Delete your account

You can delete your Kilogain account and all data stored with it on our server at any time. You can do it in the app, or by email if you no longer have the app. This applies to the Kilogain app by Kwant Software.

1. In the app

1. Open Kilogain and tap the gear icon on Home to go to “Settings”.
2. Go to “Backup” and tap “Delete account”. You only see this button when you're signed in.
3. Choose whether to erase everything on this phone too, with “Also erase everything on this phone”.
4. Confirm. Your account and your data on the server are erased right away.

2. Without the app

If you no longer have the app, email info@kilogain.com from the address of the Google / Apple account you signed in with, with the subject “Delete account”. We may ask you to confirm the account is yours. We delete it within 30 days and let you know when it's done.

3. What gets deleted

• Your Kilogain account and the details of your Google / Apple sign-in that we kept (email address, name and the link to your profile picture).
• All synced data: workouts and sets, plans, own exercises, set goals per muscle, body weight, measurements, goal weight and settings.

Server backups, where they exist, are kept for no more than 7 days.

4. What stays

• Data on your phone stays, unless you chose to erase it too. It belongs to you, not to your account. If you uninstall the app, it's gone as well.
• Subscriptions run through Google Play or the App Store and don't stop automatically when you delete your account. Cancel them in the store.
• Purchase records that we must keep by law for bookkeeping are kept as long as the law requires, and no longer.
• Messages you sent through the contact form follow their own period from the privacy policy. If you want those erased too, mention it in your email.

5. Deleting only your data

Want to keep your account but erase certain data? If you delete a workout, a weigh-in or a measurement in the app while backup is on, it is marked as deleted on the server, disappears from your other devices, and is permanently erased from the server after 30 days. To erase only your body weight, measurements and goal weight from the server, turn off the switch “Body weight and measurements in backup” under “Settings” → “Backup”; they stay on your phone. For anything else, email info@kilogain.com.